Browse the Questions We Hear Most Often
These are the real questions that come through our support channels every week. We've organised them so you can find what you need without scrolling through pages of text. If your question is about depositing via Nagad or Rocket, recovering account access, or understanding how a withdrawal is processed, it's here. Our support team in Bangladesh handles queries across live chat and
email — so if you don't see your answer below, you can reach us directly. We keep this page updated whenever we change how something works, so the answers reflect how the platform runs right now, not how it ran six months ago. The answers are short and specific. Where a step involves your mobile wallet, we describe the actual action —
open the app, send to the number shown, confirm with your PIN — rather than telling you to 'follow the instructions'. That's how we've written every answer on this page.
- bKash
- Nagad
- Rocket